Cancellation & Refund Policy

This policy is part of our Terms of Service and applies to every subscription, top-up and auto-refill bought at mentionify.ai. Card payments are processed by Bank of Georgia; we never see or hold your card number.

At a glance

• Cancel any time, yourself, in the dashboard. No phone call, no notice period, no cancellation fee, and no reason required.
• Cancelling stops every future charge — immediately, not at the end of a queue.
• You keep what you paid for. Your package runs to the end of the period you already bought; it simply does not renew.
• New customers: 14-day money back. Full refund of your first payment if you ask within 14 days and have not spent any credits.
• Charges that should not have happened are always refunded — duplicates, wrong amounts, and anything taken after you cancelled.

1. What actually recurs

A Mentionify account can have up to two recurring commitments, and they are separate — each is its own authorisation on your card, so each is cancelled on its own:

• Your monthly package. Charged once a month, on the same date, for the same amount, as long as auto-renewal is on.
• Auto-refill (optional, off unless you switch it on). Charged when your credit balance falls below the threshold you set, for the top-up pack you chose, never above the monthly ceiling you set.

Nothing else repeats. A one-off top-up pack is charged once, when you buy it. The free tier and the free AI visibility checker never involve a card at all.

2. Cancelling your subscription

Sign in and go to Dashboard → Billing → Payment & invoice → Payment method, then press Cancel subscription. That is the whole process; it takes effect the moment you press it.

What happens immediately

• Your card is never charged for the package again.
• The payment method shows “Auto-renew off”, with the date your access runs to.
• Nothing about your account, projects, history or credits changes.

What happens at the end of the period you paid for

• Scheduled monitoring stops and your included credits stop refreshing.
• Your data is kept, not deleted — projects, tracked topics, answers and history stay exactly as they are.
• Top-up credits you bought remain on the account and can still be spent by hand for 12 months from purchase.
• The dashboard locks to the billing and account pages, so you can come back with one checkout whenever you want. Renewing resumes where you left off.

If you cannot reach the button

Email info@mentionify.ai from the address on the account and ask us to cancel. We do it within one business day, effective from the day you wrote — you are never charged because a page would not load.

3. Turning off auto-refill

Go to Dashboard → Billing → Add credits → Auto-refill and press Turn off auto-refill. It stops at once, and your card is not charged again for refills.

Cancelling your subscription does not switch auto-refill off, and switching auto-refill off does not cancel your subscription. They are two separate authorisations, so if you have both and want everything to stop, turn off both — or remove the card, which ends everything at once.

4. Removing your card

Remove card on the same billing page tells Bank of Georgia to forget your card. Nothing can be charged after that. You keep the period you have already paid for, and adding a card again later simply means going through checkout.

5. Scheduled package changes

Moving to a cheaper package is paid at checkout and starts when your current period ends. Cancelling auto-renewal does not cancel that scheduled package: it was bought and paid for, so it still starts on its date and runs its own paid period — after which nothing renews.

If you would rather not have it at all, email us before it starts: it has not begun and has granted you nothing, so we refund it in full.

6. Refunds

6.1 The general rule

Time you have already paid for is not refunded when you cancel, because you keep it — the service keeps running until the last day of the period. Cancelling early never shortens your access, and it never costs a fee.

6.2 The 14-day guarantee for new customers

If Mentionify is not what you expected, ask within 14 days of your first paid purchase and we refund it in full, provided no credits have been spent on that account. Your subscription ends immediately when we refund it. Once checks have run we have paid the AI providers for them, which is why spent credits close this window.

6.3 What we always refund

• a charge taken after you cancelled;
• a duplicate charge, or a charge for an amount you did not agree to;
• an auto-refill taken above the monthly ceiling you set, or below the threshold you set;
• a charge you did not authorise — tell us and tell your bank; we will not wait for the outcome of a dispute to act;
• a failure on our side that stopped you using what you paid for and that we could not fix.

6.4 What we do not refund

• credits already spent on checks;
• a period you have used, outside the 14-day guarantee above;
• an account we terminate for a breach of the Terms (section 8).

6.5 Failed checks come back automatically — in credits

When a check fails on an AI provider’s side, its credits are returned to your balance automatically when the run finishes, and the run report tells you the exact amount. You never have to ask for it, and there is nothing to refund in money because nothing was delivered and nothing was billed twice.

6.6 How to request a refund

Email info@mentionify.ai from the address on the account, with the date and amount of the payment (the last four digits of the card or the order number help, but are not required). We reply within one business day and decide within five business days.

6.7 How the money comes back

Always to the card that was charged, through Bank of Georgia — we cannot send it anywhere else. We refund whole payments; depending on your issuing bank it usually appears on the card within 5–10 business days.

6.8 Currency

Prices are set in US dollars, and the bank currently takes payment in Georgian lari at the rate shown to you at checkout. A refund is returned in the currency that was taken. Any difference caused by exchange-rate movement between the charge and the refund is your bank’s conversion, not a deduction by us.

6.9 Your statutory rights

Nothing in this policy limits rights you have by law that cannot be waived, including consumer rights under the law of Georgia. Where the law gives you more than this policy does, the law applies.

7. Closing your account

You can close your account from Dashboard → Account. Because you have prepaid to a date, closing is scheduled for the end of the period you paid for rather than executed on the spot: everything keeps working until then, and one click undoes it at any point before it happens. Requesting closure also turns auto-renewal off, so you are never charged for a period you asked not to have.

When the date passes, your account and its data are erased. Records of payments are kept as long as accounting and tax law requires — a refund is a money record, and it has to survive the account it belonged to. See the Privacy Policy for what that means in detail.

8. Suspension or termination by us

We may suspend or terminate an account that breaches the Terms of Service; where it is practical to do so we warn you first and give you a chance to put it right. Termination for breach is not refunded.

If we terminate your account for any other reason, or discontinue the service, we refund the unused part of what you have paid for, calculated by the days remaining.

9. Changes to this policy

We may update this policy; the effective date above always shows the current version. A change never applies retroactively to a period you have already paid for.

10. Contact

Cancellations, refunds and anything else about billing: info@mentionify.ai. We are at Ramaz Chkhikvadze St. 16, Tbilisi, Georgia, and we reply within about one business day.